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Importer of Record (IOR) Indonesia

Overview

Business Hub Asia acts as an authorized Importer of Record (IOR) that allows your products to legally enter Indonesia without setting up a local entity. We handle end-to-end process, including IOR appointment, API submission, customs clearance, to reporting with professional standards and assurance. This solution is the optimal choice for global brands or cross-border e-commerce that want fast and efficient access to the Indonesian market.

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Key Features

Legal Import Representation

Business Hub Asia acts as a legal Importer of Record registered in Indonesia and fully licensed to handle import activities on your behalf.

Documentation & Customs

Management of all export-import documents, including Goods Import Notification (PIB), invoices, packing lists, and Customs clearance.

Import Product Licensing

Assistance with additional licenses required for certain products (such as BPOM, Ministry of Health, Quarantine, etc.).

Warehouse & Delivery Coordination

Logistics support ranging from goods collection, temporary storage, to final delivery to the recipient's location in Indonesia.

Regulatory Compliance & Risk Management

Ensure all processes are following Indonesian regulations to avoid detention, penalties, or delays at the port.

Minimum Requirements

Export Documents

Export documents from the country of origin (invoice, packing list, and shipping documents)

Product Info

Complete information about product types and specifications

HS Code

HS Code list (if already known)

Local Contact

Contacts of end users in Indonesia

IOR Agreement

Cooperation agreement (IOR Agreement) with Business Hub Asia

Process and Timeline

1

Initial Discussion & Product Feasibility

Product identification, HS code classification, document and customs requirements in Indonesia. Estimated time: 1-2 working days.

2

Importer of Record Appointment & Legal Documents

Preparation of IOR appointment letter, integration of IOR company data into OSS/API & Customs system. Estimated time: 2-3 working days.

3

API & Customs Access Submission

Register API (API-U/API-P) through OSS or INATRADE on behalf of the IOR according to import needs. Estimated time: 3-5 working days.

4

Filing Import Notification (PIB)

Prepare invoice, packing list, and HS code form to be submitted as PIB. Estimated time: 1 day submission and 1-3 working days clearance.

5

Payment & Release of Goods

Complete import duties, VAT / PPN / STLG, and other taxes and complete physical inspection and collection of goods. Estimated time: 1-3 working days.

6

Reporting and Documentation

Routine reporting to the Ministry of Finance/Ministry of Industry and the archive of import documents. Estimated time: 1-2 working days per reporting period.

*Total estimated complete process: 2-4 weeks, with total certainty and full IOR control.

Important Consideration

  • Importing certain product categories necessitates additional licensing and specific certifications. For instance, pharmaceuticals, medical devices, and food products typically require special certification before they can be imported.
  • Business Hub Asia only provides IOR services for legal goods, excluding prohibited or high-risk categories.
  • This service can be combined with distribution licensing, product registration, and warehousing services.

Frequently Asked Questions

What is an Importer of Record (IOR)?

An Importer of Record (IOR) is a local entity in Indonesia legally accountable for handling the import of goods. This responsibility includes managing paperwork, taxes, and ensuring compliance with all relevant regulations.

Who is suitable to use IOR services?

Foreign companies that do not yet have an entity or business license in Indonesia but want to send goods to the local market.

Can all products use the IOR scheme?

Not all. Importing products subject to strict controls or special regulations necessitates adherence to supplementary requirements beyond the standard Importer of Record (IOR) process.

Is IOR the same as a freight forwarder?

No, it is not. Unlike freight forwarders who manage shipping logistics, Importers of Record (IORs) bear the legal responsibility for goods throughout the import procedure.

Can I use IOR for trial or temporary goods?

Yes, you can. We also handle temporary imports for exhibition, product demo, or market test purposes.

Simplify Your Trade Operations in Indonesia

Let us assist you with import/export licensing, documentation, and customs compliance to ensure smooth international trade.

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